Privacy Policy

You can browse public pages without an account. When you use the site, your browser sends us basic technical information such as your IP address, browser, device, and the page requested. If you create an account, we need your verified email address to provide sign-in. We also use your sign-in details and the follows, alerts, and trips you choose to save.

If you send feedback, we use your message and any reply email you include to respond. We also use the sender's IP address to help prevent spam; it is marked for deletion after one day but may remain longer. Please do not include passwords, sign-in links, or other sensitive details.

We store your display-currency choice and privacy choices in your browser. If you connect your HostelHound account to ChatGPT, we use your verified email address and a unique account reference to set up and manage that connection.

For account features and connections you request, we use your information to perform our contract with you. For security, spam prevention, troubleshooting, and responding to support requests, we rely on our legitimate interests in operating a safe and reliable service.

Optional site analytics and session recordings help us understand how the site is used and find problems. For eligible U.S. visitors, Google Analytics may turn on automatically where regional rules allow. A saved choice to reject analytics or a Global Privacy Control (GPC) signal keeps it off. For other visitors, and when we cannot confirm eligibility, analytics stays off until you choose. Microsoft Clarity session recordings require your permission.

Where we ask for your permission for analytics or recordings, our legal basis is consent. You can change or withdraw your choices at any time in Privacy settings; doing so stops future collection in your browser but cannot undo information already received by a provider.

We may also use booking referral tools on public pages. These tools can receive browser and page information to connect an outbound booking link with a booking. Where we use personal information for this, our legal basis is our legitimate interest in providing and measuring booking referrals.

We may also use or keep information when needed to meet a legal obligation. Where a use is based on consent, you may withdraw it at any time.

We use cookies and similar browser storage to keep you signed in, remember your display currency and privacy choices, and support the site. Optional analytics and session recordings are controlled through Privacy settings. Browser settings can also limit or clear cookies, but this may sign you out or reset your choices. Booking referral tools may also use cookies or similar technologies to connect a booking with an outbound link.

If your browser sends a Global Privacy Control signal, our optional analytics, recordings, and booking referral tool stay off. If your privacy choice cannot be saved, optional analytics and recordings stay off.

We use service providers to host and protect the site, deliver email, provide optional analytics and recordings, support booking referrals, and connect your account to ChatGPT. Our hosting and security providers process technical information needed to deliver the site. Maileroo handles feedback and service email. Google and Microsoft may receive page and interaction information for optional analytics and recordings. Travelpayouts may receive browser and page information for booking referrals. WorkOS receives your account email and a unique account reference if you connect to ChatGPT. See these providers' privacy information: Google, Microsoft, Travelpayouts, Maileroo, and WorkOS.

Some providers may process information outside the UK or European Economic Area. Where required, we use a lawful transfer safeguard. You can email us to ask which safeguard applies to a particular provider.

If you follow a booking link, the booking company receives your request and any details you provide there. Its privacy policy applies to what it does with that information. For Hostelworld, see its privacy information.

We keep account information while your account is active and delete it when you request account deletion, except for information we need to keep for security, legal, or service reasons. We keep feedback and support records as long as needed to respond and manage follow-up. Some email delivery records do not have a fixed deletion schedule and may remain while they are useful for operating or troubleshooting email delivery.

Our service providers have their own retention periods for information they receive. Those periods are described in the provider information linked above.

Depending on where you live and the circumstances, you may ask us to provide a copy of your personal information, correct it, delete it, limit how we use it, or send it to you in a portable format. You may also object to some uses based on our legitimate interests and withdraw consent at any time. These rights have exceptions in some cases.

To make a request, email [email protected]. You may also complain to your local data protection authority. In the UK, you can contact the Information Commissioner's Office. In the EU, you can contact your national data protection authority.

We do not make decisions about you that have legal or similarly significant effects using only automated processing.

If you connect your account to ChatGPT, it can search HostelHound and prepare a temporary trip preview based on your request. It cannot book a stay, make a payment, or save a trip without your action. WorkOS helps connect the right account; we share your verified email address and a unique account reference with it for that purpose.

You can disconnect from Connectors. To disconnect or ask a privacy question, email [email protected].