HostelHound help
Support & contact
Tell us what went wrong or what you are trying to do. We will help you find the next step.
Support contact
Email [email protected]
Email [email protected] with a short description of the issue. We review messages during normal business hours and reply with next steps, a request for more information, or a link to the relevant account action. This is the expected response path for account, privacy, price-data, and MCP questions.
ChatGPT or MCP connection
The connection starts in ChatGPT. If setup expires or fails, return to ChatGPT and start a new connection. If a connection is already listed, sign in and open Connectors to disconnect local access, then reconnect from ChatGPT.
When writing to support, include the page you were using, an approximate time and timezone, and the safe error text you saw. Do not send access tokens, authorization codes, passwords, or session cookies.
Account and privacy requests
For account access or login help, include the email address on your HostelHound account in the message body only when necessary. We will use it to locate the account and may ask for additional ownership confirmation. Never forward a sign-in link or code to support.
For a privacy or deletion request, say what you want removed or reviewed. Read the Privacy Policy for MCP data use, retention, and revocation details.
Price data and feedback
Tell us the city or property page, check-in date, and what looked incorrect. Prices and availability can change at the provider, so include the page timestamp when possible. For service rules, see the Terms of Service.